Loan origination — end-to-end
Operations rolled out the redesigned loan-origination flow at the start of 2025. The diagram below is a directly-follows graph derived from the first six months of cases — every node is an activity in the funnel, every edge a transition between activities, and the thickness of each edge tracks how often that transition occurred.
The interesting structure lives in the underwriting loop. When Underwriting requests additional documents, the case re-enters the funnel at Documents Received and is re-underwritten — sometimes more than once. That loop is where most cycle-time accumulates, and is the team's current improvement target.
This page opens with one Direct Funding case pre-traced — the floating panel at top-right walks through every event for that specific loan in chronological order, with the resource who handled each step. Hover any row to highlight the matching node in the diagram; pick another case from the ▾ Case picker to swap.
To see the underwriting loop light up, toggle the ▾ Mode pill to Mean (time): bottleneck edges interpolate to amber, and terminal nodes — Funded, Declined, Withdrawn — show the average total time a case spent in the funnel before reaching that outcome.